Description : Account Manager, WhistleB. Company : NAVEX Global. Location : Sverige
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Position Summary:
Whistleblowing is an efficient way to combat unethical behaviour. The WhistleB whistleblowing system is part of NAVEX, a world leading provider of compliance solutions and used by companies in more than 150 countries around the world.
Are you driven by customer satisfaction? Looking for a position within a fast-growing on-line software provider? Do you love the thought of working in an international environment? You might be the one we are looking for. You will acquire deep knowledge of the risk and compliance industry as well as build skills to demonstrate persistence, increase ability to overcome obstacles and achieve assigned goals. Working alongside our seasoned sales executives, you will have the opportunity to develop your solution selling skills and overall sales expertise to further your career growth.
This role is being offer for a defined term.
We Offer You:
- An Inspiring Culture. Invested teammates, belonging groups, and a socially determined culture
- Meaningful Work. Innovative products and solutions with real life impact for people and organisations
- Career Growth. Stellar training and an unwavering commitment to your growth and success
- Life Flexibility. Time to care for yourself, your loved ones, and your community
- Industry Leadership. A highly reputable, fast growing and consistently profitable organisation
- Real Rewards. Competitive and transparent pay practices, wellbeing programs and benefits with choice
- Build and maintain relationships with existing WhistleB customers
- Identify and meet customer needs, offering best solutions
- Assist customers with agreement amendments
- Process change requests as needed
- Work with cross-functional teams to ensure customer objectives are met, including customer input communications to product development
- Assist with special projects and other departmental responsibilities as assigned
- Capture your consistent activity of rep to customer contact and other key information within Salesforce.com on a daily basis
- A passion for customer satisfaction
- 2+ years’ experience with customer account management. You will be an expert on the WhistleB tool
- High level of attention to detail
- Result orientation, with the ability to work independently or as part of a team
- Excellent language skills in Finnish and English, both written and oral. Your customers will be lawyers and other professionals with high requirements for a correct language. Additional language skills (e.g. German, French, Spanish, Italian) are an advantage
- Technical ability to be proficient with Microsoft Office products; Salesforce experience is an advantage
- Strong prioritization skills with the ability to manage proactive and reactive tasks effectively and under pressure
- Excellent verbal and written communication skills and a commitment to collaborate and create strong partnerships with people across a variety of levels with diverse backgrounds
